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COMMUNITY NEWS

VIVA Bahrain unveils new digital services

May 7, 2018 3:07 PM

MANAMA: VIVA Bahrain has introduced new digital services like Self Service Machines (SSMs) and a smart queue management service, in a bid to offer an enhanced customer experience.

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MANAMA: VIVA Bahrain has introduced new digital services like Self Service Machines (SSMs) and a smart queue management service, in a bid to offer an enhanced customer experience.

The telecom operator said, in a statement, that the new services enable customers to complete multiple service requests in just a few clicks anywhere, and at any time.

The new VIVA SSMs introduced at all VIVA outlets are a digital channel that give customers the flexibility to login and access specialised services.

Furthermore, they will also have the option of making multi- and other-payments on SSMs as also with QuickPay and use the services to purchase and manage add-ons as well as buy prepaid vouchers, do international credit transfers and get SIM card replacement.

Another new digital offering is the new smart queue management service within the VIVA Bahrain mobile application that allows customers to book a priority queue ticket at any of the 18 outlets.

The new service powered by VIVA partner Skiplino allows VIVA customers to join a queue ahead of their arrival at the branch, keeps them updated on the estimated time to reach the branch, the status of the queue and which desk will be servicing them.

In case of any delays, this service allows VIVA customers to update their status through the app and hold their spot for an extra 10 minutes.

Customers can even rate and submit instant feedback about their experience.

VIVA Bahrain chief executive Ulaiyan Al Wetaid emphasised the efforts being invested by the company in digitising its service experience and making it more relevant to the needs of today’s online, digitally-savvy customers.

“Keeping up with technological changes and adhering to evolving customer requirements is a top priority for us at VIVA, enabling us to introduce digital services that are fast, easy-to-use and accessible 24/7,” he added.

The telecom operator has also enhanced its VIVA Mobile App with new navigation design and additional menu features to assist customers with bill payment and cycle, balance transfer, data usage and benefits, VIVA Rewards, AutoPay for Postpaid plans as well as auto recharge for prepaid plans.

Through the VIVA App, customers can also book a visit to the VIVA store with Skiplino and manage bulk payment options including the option to link credit cards.

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